Business Portfolio

Woraya Laephuang, Ed.D

Professional Summary

Strategic HR Leader with over a decade of experience driving recruitment, employee engagement, and organizational development across diverse industries. Proven success in building high-performance teams, enhancing compliance, and elevating onboarding and training programs. Recognized for developing innovative, data-driven L&D solutions and leading cultural transformation initiatives. Passionate about aligning people strategy with business goals.

raya@wraylae.com | LinkedIn

Work Experience

Human Resources Professional

Consulted with Various Organizations and Teams

2012 - Present

Recruitment & Talent Acquisition

  • Led end-to-end hiring initiatives, including organizing and representing the company at job fairs, which increased applicant volume by 40% and expanded the candidate pipeline with more qualified talent.

  • Implemented structured pre-screening and skills assessment processes that reduced time-to-fill by 25%, ensuring better role alignment and improved quality of hires.

  • Developed comprehensive onboarding programs, integrating interactive training and mentorship, which improved 90-day retention rates by 30% and accelerated new-hire productivity.

  • Partnered with hiring managers to refine job descriptions and competency models, ensuring alignment with organizational goals and workforce planning needs.

Employee Engagement & Retention

  • Launched targeted engagement strategies (pulse surveys, recognition programs, and feedback loops) that decreased voluntary turnover by 15% and strengthened organizational culture.

  • Resolved workplace concerns proactively, ensuring compliance with labor laws and fostering fair practices that reduced employee relations escalations.

  • Advised leadership on conflict resolution, delivering coaching and tailored interventions that improved team morale, collaboration, and overall productivity.

  • Introduced recognition and wellness initiatives that enhanced employee satisfaction and positioned the company as an employer of choice.

Training & Organizational Development

  • Designed and delivered e-learning modules and gamified training sessions that boosted knowledge retention and increased employee engagement in compliance and professional development courses.

  • Built micro-credential programs aligned with career pathways, empowering employees to upskill, earn recognition, and prepare for internal mobility opportunities.

  • Created standardized operating procedures (SOPs) for training and development functions, resulting in more consistent learning outcomes and measurable productivity improvements.

  • Facilitated leadership workshops and coaching sessions to strengthen management skills, succession planning, and organizational effectiveness.

Key Skills

Learning & Development

  • ADDIE & SAM Instructional Design Models

  • Curriculum Development & Storyboarding

  • Microlearning & Bite-Sized Training Design

  • Blended & Hybrid Learning Strategies

  • E-Learning Development (UX and UI design)

  • Knowledge Retention Techniques & Gamification

  • Training Needs Analysis & Gap Assessments

  • Workshop Facilitation & Train-the-Trainer Programs

HR & Talent Strategy Recruitment

  • Full-Cycle Recruitment & Talent Acquisition

  • Competency Mapping & Job Design

  • Onboarding & Orientation Program Development

  • Employee Retention & Engagement Initiatives

  • Succession Planning & Workforce Development

  • HR Compliance & Policy Development

  • Employee Relations & Conflict Resolution

  • Performance Management Systems & Coaching

Technology Tools/Skills

  • E-Learning & Design: Articulate 360 (Storyline, Rise), Adobe Captivate, Canva

  • HR & Talent Systems: WinTeam (HRIS), applicant tracking systems (ATS), employee survey tools

  • Learning Management Systems (LMS): Blackboard, Canvas, Moodle, Cornerstone

  • Productivity & Collaboration: Google Workspace (Docs, Sheets, Slides, Forms), Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint)

  • Multimedia & Creative Tools: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)

  • Video & Virtual Training Tools: Zoom, MS Teams, Loom, Camtasia

Core Strengths

  • Strong Communication & Presentation Skills

  • Project Management & Cross-Functional Collaboration

  • Data-Driven Decision Making & Training ROI Measurement

  • Change Management & Organizational Development

  • Strategic HR Partnership with Leadership

  • Employee-Centered Program Design

Project Examples

Training Website for Office Documentation

Project Overview

I designed and built a training website to help employees learn how to complete common office documents. The goal was to create an accessible, user-friendly resource that improves efficiency and reduces errors in day-to-day paperwork.

Problem/Goal

Employees were often struggling with filling out office documents correctly, which caused delays and inconsistencies.

Goal: Develop a clear, step-by-step training solution that standardizes processes and helps new hires ramp up quickly.

My Role & Contributions

  • Researched common pain points by talking with staff.

  • Wrote step-by-step guides for each document type.

  • Created visual examples and annotated screenshots to clarify instructions.

  • Designed and organized the website for easy navigation (by document type and task).

  • Ensured the site was accessible and mobile-friendly.

Process

  1. Content Development – Broke down complex document tasks into simple, logical steps.

  2. Visual Design – Added clear screenshots, icons, and highlight markers for emphasis.

  3. Website Build – Used Google Sites.

  4. Feedback & Iteration – Collected feedback from employees during testing and refined content.

Standard Operating Procedures (SOP) Development Project

Project Overview

I developed a comprehensive set of Standard Operating Procedures (SOPs) to streamline workflows, ensure consistency, and support new employee onboarding across multiple departments. These SOPs established clear expectations, standardized practices, and provided accessible reference materials for both new and existing staff.

Problem/Goal

Before this project, procedures were inconsistent and largely undocumented. Employees often relied on verbal instruction or personal notes, leading to variations in task completion and occasional errors.

Goal: Create a unified library of SOPs that documented essential processes in clear, easy-to-follow steps, supporting training, compliance, and performance improvement.

My Role & Contributions

  • Collaborated with department leads and subject matter experts to map existing workflows.

  • Identified redundancies and bottlenecks to simplify and improve processes.

  • Authored SOPs using consistent formatting, accessible language, and visual job aids.

  • Designed SOP templates to ensure all future procedures followed the same structure.

  • Integrated the SOPs into the organization’s shared knowledge base and training platform.

Process

  1. Information Gathering: Conducted interviews and observations to capture real task sequences.

  2. Drafting: Converted findings into step-by-step procedures with visuals and examples.

  3. Review & Validation: Partnered with managers to ensure accuracy and compliance with company policy.

  4. Implementation: Published finalized SOPs in an online repository with search and version control.

  5. Training & Rollout: Conducted short training sessions and created microlearning guides to help staff adopt the new standards.

*Additionally, I converted several SOPs into short tutorial videos with voice-over guidance to enhance training effectiveness.

Interactive HR Documentation System

Project Overview

I developed a suite of interactive HR documents to streamline employee file management and improve accuracy in record-keeping. These included counseling forms, investigation forms, interview forms, meeting forms, and project planning forms.

Problem/Goal

HR staff relied heavily on static, paper-based or non-editable PDFs, which made it difficult to collect, organize, and analyze information consistently.

Goal: Create interactive, digital-first documents that reduce errors, support calculations, and simplify workflows.

My Role & Contributions

  • Designed and converted static PDFs into interactive, fillable forms.

  • Integrated automated calculations to reduce manual errors (e.g., hours worked, totals, or ratings).

  • Ensured that forms were HR-compliant, secure, and easily stored electronically.

  • Standardize templates across HR processes to ensure consistency.

Process

  1. Needs Analysis – Collaborated with HR to identify which forms would benefit most from interactivity.

  2. Design & Conversion – Used Adobe Acrobat Pro and MS Word, to create interactive fields, dropdowns, and calculations.

  3. Testing & Feedback – Piloted forms with HR staff, refined based on usability and compliance feedback.

  4. Implementation – Rolled out finalized forms into HR’s digital documentation system.

Converting Static Document Planners into Interactive Electronic Templates

Project Overview

I transformed a series of static document planners—previously completed manually or in plain text—into fully interactive electronic templates. These new versions featured editable fields, automated calculations, and built-in guidance to enhance usability and accuracy. The project modernized everyday planning documents and improved efficiency for staff completing reports, schedules, and project plans.

Problem/Goal

A client was using outdated paper or digital planners that required manual entry and calculations. This led to errors, version-control issues, and wasted time reformatting or recalculating information.

Goal: Convert plain planners into user-friendly, electronic templates that allow for real-time updates, data consistency, and easier recordkeeping.

My Role & Contributions

  • Audited existing planner documents to identify formatting, usability, and functionality gaps.

  • Designed interactive fields, dropdown menus, and calculation formulas using tools such as Adobe Acrobat, Microsoft Excel, and Google Sheets.

  • Created instructional tooltips and embedded guidance within templates to reduce user error.

  • Standardized design elements and branding across all planners to promote consistency.

  • Tested templates with end-users and refined based on feedback to ensure accessibility and clarity.

Process

  1. Analysis: Reviewed how employees used existing planners and identified the most time-consuming pain points.

  2. Design: Outlined the ideal flow and layout for each document, focusing on user experience and automation opportunities.

  3. Conversion: Rebuilt planners as interactive PDFs and spreadsheets with pre-set formulas, checkboxes, and auto-fill fields.

  4. Testing: Conducted user testing sessions to validate ease of use and data accuracy.

  5. Implementation: Rolled out final templates through the shared drive and provided brief training and user documentation.

LinkedIn Profile Video Training Guide

Project Overview

I created a detailed video training guide that walks users through building a LinkedIn profile from scratch. The video includes step-by-step instructions and practical strategies to optimize profiles for better visibility, stronger professional branding, and improved networking opportunities.

Problem/Goal

Many employees and job seekers either lacked LinkedIn profiles or had incomplete ones, limiting their professional reach and career opportunities.

Goal: Provide an engaging, easy-to-follow resource that empowers individuals to create professional LinkedIn profiles and enhance their online presence.

My Role & Contributions

  • Researched LinkedIn best practices and profile optimization strategies.

  • Scripted and narrated the step-by-step walkthrough.

  • Recorded and edited the training video, adding on-screen visuals, highlights, and annotations for clarity.

  • Structured the content to be beginner-friendly while still valuable for experienced professionals seeking to improve their profiles.

Process

  1. Content Development – Outlined key steps: account setup, photo selection, headline writing, experience formatting, and skill endorsements.

  2. Instructional Design – Broke down complex profile-building tasks into digestible lessons.

  3. Video Production – Recorded screen captures, added voiceover, and included callouts and highlights for emphasis.

  4. Optimization Tips – Provided strategies for keyword use, networking, and leveraging recommendations.

Converting Monthly Budgeting Spreadsheets into Interactive PDF Templates

Project Overview

I converted traditional monthly budgeting spreadsheets into fully interactive PDF templates designed for ease of use, accuracy, and visual clarity. These templates included automated calculations, data validation, and user-friendly input fields, enabling employees and managers to track expenses and manage budgets without needing advanced spreadsheet skills.

Problem/Goal

Previously, users relied on Excel-based budget sheets that were prone to formula errors, accidental overwriting, and inconsistent formatting. Not all employees were comfortable working in spreadsheet software, which often led to confusion and miscalculations.

Goal: Create an interactive, accessible, and error-resistant budgeting tool that simplified data entry while maintaining financial accuracy and consistency across departments.

My Role & Contributions

  • Analyzed existing budget spreadsheets to identify key pain points, formula issues, and layout inconsistencies.

  • Redesigned templates with a clean, intuitive layout for better readability and usability.

  • Converted spreadsheets into interactive PDF forms using Adobe Acrobat, embedding formulas, dropdowns, and auto-calculation fields.

  • Ensured accurate formulas for totals, variances, and percentage calculations.

  • Created built-in guidance and tooltips to help users understand inputs and avoid mistakes.

  • Tested all templates for accuracy, accessibility, and compatibility across devices.

Process

  1. Assessment: Reviewed original Excel templates and mapped all key calculation points (income, expenses, balance, etc.).

  2. Design: Developed a visually clean interface using color coding and logical grouping of sections (income, expenses, savings).

  3. Conversion: Built interactive fields and embedded formulas in Adobe Acrobat; tested logic for all automatic calculations.

  4. Testing & Feedback: Collaborated with financial team members to validate accuracy and ease of use.

  5. Deployment: Distributed final PDFs and provided a short instructional guide for users.