Business Portfolio

Woraya Laephuang, Ed.D

Professional Summary

Strategic HR Leader with over a decade of experience driving recruitment, employee engagement, and organizational development across diverse industries. Proven success in building high-performance teams, enhancing compliance, and elevating onboarding and training programs. Recognized for developing innovative, data-driven L&D solutions and leading cultural transformation initiatives. Passionate about aligning people strategy with business goals.

raya@wraylae.com | LinkedIn

Work Experience

Human Resources Professional

Consulted with Various Organizations and Teams

2012 - Present

Recruitment & Talent Acquisition

  • Led end-to-end hiring initiatives, including organizing and representing the company at job fairs, which increased applicant volume by 40% and expanded the candidate pipeline with more qualified talent.

  • Implemented structured pre-screening and skills assessment processes that reduced time-to-fill by 25%, ensuring better role alignment and improved quality of hires.

  • Developed comprehensive onboarding programs, integrating interactive training and mentorship, which improved 90-day retention rates by 30% and accelerated new-hire productivity.

  • Partnered with hiring managers to refine job descriptions and competency models, ensuring alignment with organizational goals and workforce planning needs.

Employee Engagement & Retention

  • Launched targeted engagement strategies (pulse surveys, recognition programs, and feedback loops) that decreased voluntary turnover by 15% and strengthened organizational culture.

  • Resolved workplace concerns proactively, ensuring compliance with labor laws and fostering fair practices that reduced employee relations escalations.

  • Advised leadership on conflict resolution, delivering coaching and tailored interventions that improved team morale, collaboration, and overall productivity.

  • Introduced recognition and wellness initiatives that enhanced employee satisfaction and positioned the company as an employer of choice.

Training & Organizational Development

  • Designed and delivered e-learning modules and gamified training sessions that boosted knowledge retention and increased employee engagement in compliance and professional development courses.

  • Built micro-credential programs aligned with career pathways, empowering employees to upskill, earn recognition, and prepare for internal mobility opportunities.

  • Created standardized operating procedures (SOPs) for training and development functions, resulting in more consistent learning outcomes and measurable productivity improvements.

  • Facilitated leadership workshops and coaching sessions to strengthen management skills, succession planning, and organizational effectiveness.

Key Skills

Learning & Development

  • ADDIE & SAM Instructional Design Models

  • Curriculum Development & Storyboarding

  • Microlearning & Bite-Sized Training Design

  • Blended & Hybrid Learning Strategies

  • E-Learning Development (SCORM, xAPI)

  • Knowledge Retention Techniques & Gamification

  • Training Needs Analysis & Gap Assessments

  • Workshop Facilitation & Train-the-Trainer Programs

HR & Talent Strategy Recruitment

  • Full-Cycle Recruitment & Talent Acquisition

  • Competency Mapping & Job Design

  • Onboarding & Orientation Program Development

  • Employee Retention & Engagement Initiatives

  • Succession Planning & Workforce Development

  • HR Compliance & Policy Development

  • Employee Relations & Conflict Resolution

  • Performance Management Systems & Coaching

Technology Tools/Skills

  • E-Learning & Design: Articulate 360 (Storyline, Rise), Adobe Captivate, Canva

  • HR & Talent Systems: WinTeam (HRIS), applicant tracking systems (ATS), employee survey tools

  • Learning Management Systems (LMS): Blackboard, Canvas, Moodle, Cornerstone

  • Productivity & Collaboration: Google Workspace (Docs, Sheets, Slides, Forms), Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint)

  • Multimedia & Creative Tools: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)

  • Video & Virtual Training Tools: Zoom, MS Teams, Loom, Camtasia

Core Strengths

  • Strong Communication & Presentation Skills

  • Project Management & Cross-Functional Collaboration

  • Data-Driven Decision Making & Training ROI Measurement

  • Change Management & Organizational Development

  • Strategic HR Partnership with Leadership

  • Employee-Centered Program Design

Project Examples

Project Overview

I designed and built a training website to help employees learn how to complete common office documents. The goal was to create an accessible, user-friendly resource that improves efficiency and reduces errors in day-to-day paperwork.

Problem/Goal

Employees were often struggling with filling out office documents correctly, which caused delays and inconsistencies.

Goal: Develop a clear, step-by-step training solution that standardizes processes and helps new hires ramp up quickly.

My Role & Contributions

  • Researched common pain points by talking with staff.

  • Wrote step-by-step guides for each document type.

  • Created visual examples and annotated screenshots to clarify instructions.

  • Designed and organized the website for easy navigation (by document type and task).

  • Ensured the site was accessible and mobile-friendly.

Process

  1. Content Development – Broke down complex document tasks into simple, logical steps.

  2. Visual Design – Added clear screenshots, icons, and highlight markers for emphasis.

  3. Website Build – Used Google Sites.

  4. Feedback & Iteration – Collected feedback from employees during testing and refined content.

Project Overview

I developed a suite of interactive HR documents to streamline employee file management and improve accuracy in record-keeping. These included counseling forms, investigation forms, interview forms, meeting forms, and project planning forms.

Problem/Goal

HR staff relied heavily on static, paper-based or non-editable PDFs, which made it difficult to collect, organize, and analyze information consistently.

Goal: Create interactive, digital-first documents that reduce errors, support calculations, and simplify workflows.

My Role & Contributions

  • Designed and converted static PDFs into interactive, fillable forms.

  • Integrated automated calculations to reduce manual errors (e.g., hours worked, totals, or ratings).

  • Ensured that forms were HR-compliant, secure, and easily stored electronically.

  • Standardize templates across HR processes to ensure consistency.

Process

  1. Needs Analysis – Collaborated with HR to identify which forms would benefit most from interactivity.

  2. Design & Conversion – Used Adobe Acrobat Pro and MS Word, to create interactive fields, dropdowns, and calculations.

  3. Testing & Feedback – Piloted forms with HR staff, refined based on usability and compliance feedback.

  4. Implementation – Rolled out finalized forms into HR’s digital documentation system.

Project Overview

I created a detailed video training guide that walks users through building a LinkedIn profile from scratch. The video includes step-by-step instructions and practical strategies to optimize profiles for better visibility, stronger professional branding, and improved networking opportunities.

Problem/Goal

Many employees and job seekers either lacked LinkedIn profiles or had incomplete ones, limiting their professional reach and career opportunities.

Goal: Provide an engaging, easy-to-follow resource that empowers individuals to create professional LinkedIn profiles and enhance their online presence.

My Role & Contributions

  • Researched LinkedIn best practices and profile optimization strategies.

  • Scripted and narrated the step-by-step walkthrough.

  • Recorded and edited the training video, adding on-screen visuals, highlights, and annotations for clarity.

  • Structured the content to be beginner-friendly while still valuable for experienced professionals seeking to improve their profiles.

Process

  1. Content Development – Outlined key steps: account setup, photo selection, headline writing, experience formatting, and skill endorsements.

  2. Instructional Design – Broke down complex profile-building tasks into digestible lessons.

  3. Video Production – Recorded screen captures, added voiceover, and included callouts and highlights for emphasis.

  4. Optimization Tips – Provided strategies for keyword use, networking, and leveraging recommendations.